1. What are your COVID-19 cancelation/rescheduling policies?
If we need to reschedule your photoshoot because of state regulations or are unable to use the desired location due to the coronavirus, then we can move your deposit and reschedule for another day. No additional charges will be added.
If we need to cancel your photo session because of the virus, we will refund your full deposit.
For weddings, we have similar options. We will coordinate with you to see what dates are available to reschedule and move your deposit to that date. If your wedding has been put on hold and don't know when you will reschedule, and you would like your deposit back, then we can refund your full deposit.
2. Are there any other charges added to your rates?
Our packages are affordably priced to include our "sitting fee" and "creative fee".
There are NO added charges to our rates unless you want to add more time or wanted prints. We are centrally located in Denver, so it's very easy to travel to most homes and locations. We will travel up to 30 miles from 94647 zip code at no extra cost. If you live outside of that area, then there is a small travel fee.
We travel throughout Los Angeles, San Diego, Victorville, San Bernardino, Inland Empire, The Valley, etc. For weddings and special occasions, we will travel outside the state.
The other discount that we offer is for our repeat clients. All our past clients receive a $50 discount off the A, B, and C portrait package, and 30-minute mini session.
All active military receive $50 off your first photo session with us.
4. Do you edit the pictures?
We color correct all the pictures to make sure the grass is green, the sky is blue, shadows, highlights, and the skin tones are just right. The skin tone will vary depending on the time of day, time of year, or surroundings.
For the most part, we like to leave all our clients in their natural beauty. The quality that you receive is what you see on our website and our blog. We do some light retouching on ALL your images and attempt to remove blemishes (i.e. redness, fresh pimple, bruise, or scratch) on your most important portraits.
There is a little more editing involved when it comes to those adorable newborns.
If there is something that you see in your family pictures, just send us an email to see if an edit is possible.
5. When do we receive the images? Full-resolution? Release form?
It takes us about 7-10 days to edit your images. If you need them sooner please let us know. The images will be delivered to you via download link in full resolution (high-res). This means that we provide you with the largest possible files so you are able to print out various sizes of your pictures without compromising image quality.
You will not be limited to only printing out 4x6s. You will have the permission and ability to print out larger sizes like 5x7s, 8x10s, and larger. We will also provide you with the full release to your images to do as you wish! They are all YOURS!
6. What is your availability?
Ready to book your photo session?! Contact us and let's chat about possible dates.
7. How far in advance do you book?
I book photo sessions up to 6 months in advance. It's never too early to plan!
Some locations require a permit and advance notice.
9. What do I wear?
We understand that choosing your outfit(s) for your photoshoot can be stressful. There are so many options and resources out there that it can be overwhelming. Therefore, we created these styling tips in order to help and guide you.
10. Can you help me download the photos to my phone?
We created a page with two videos and step by step instructions to help you download your pictures to your iPhone. The first shows you how to add your personal photo app to your iPhone home screen. The second one shows you how to download your photos to your iPhone one at a time. There is no way to download all the photos to your iPhone's photo app all at once. This must be done one at a time.